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Wednesday, December 6, 2017

TIPS ON NAVIGATING MHG'S PHONE SYSTEM....

To better assist you when calling our office, please use this list of phone prompts.  Choosing the correct extension will help expedite the time you spend on hold.  Some departments may be on the phone with other patients, however if you leave a call back number and time you can be reached they will get back to you that same day if you call prior to 3 pm.
  • If you know your parties extension or the prompt you need, you can enter it at any time. 
  • You do not need to ask for a receptionist to be transferred. 

Please note:  Phone are answered from 8:30-4:30 Monday-Friday.   Phones are off between 11:30 and 12:30 for lunch.

1-  Medical Records
2-  Nursing, Medical Questions or Clinical Maters
3-  Prescription Refills, Medication Clarification, or Sample Request
4-  Physician's ONLY
5-  Fax Number
6-  Billing inquiries
7-  Schedule an appointment or speak with a receptionist
8-  Repeat menu

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